Hotel Express considers it of the utmost importance to protect your privacy. Personal data is handled responsibly with regard to your privacy and that you find out what information we collect about you and how we use it.
1. Collection of information – Customer
In order to fulfill the conditions for membership in Hotel Express, your personal data will be processed.
As a customer of Hotel Express, you give us the right to use, store or otherwise process personal data such as name, social security number, address or other information that can be attributed to the customer, in order for Hotel Express to be able to provide services and products available in Hotel Express supply.
2. Collection of information – Other
Hotel Express uses social media, websites, events and other channels to create relationships with potential customers. When you interact with us through these channels, you give us the right to use, store or otherwise process personal information such as name, social security number, address or other information that can be attributed to you, in order for Hotel Express to provide the service you interacted with us. about, such as facebook competition etc.
3. Information we store:
- Personal information – name and social security number
- Contact information – e-mail address, telephone number, invoice and delivery address
- Payment information – invoice information
- Company affiliation – Which company you are employed by or if you run your own company (in the case of company-linked membership)
- Booking data – information regarding travel bookings made
- Use of app / website – information regarding how you use our website / app, in order to give you a better user experience.
4. What do we do with your information?
In connection with commencing membership or when registering an interest, your personal information is saved in order to be able to handle your membership. Hotel Express reserves the right to use the customer’s personal data to communicate customized information with both personal and general benefits and membership offers.
Your personal data is processed to:
- Manage and administer your membership
- Give you support and information
- Make bookings based on request
- Provide booking statistics
- Communicate extra benefits and membership offers
- Communicate news, inspiration, invitations to competitions and events as well as surveys
- Market our services
- Prevent abuse of service
We usually communicate with you via newsletter, telephone, SMS or postal. Sometimes also through advertising on external websites such as e.g. Facebook and other social media. If you do not want to receive targeted communication from us, you can notify firstname.lastname@example.org.
5. Who can we share your information with?
Hotel Express may disclose your personal information to consultants and other partners that Hotel Express deems necessary to be able to administer and maintain the services offered, or if Hotel Express is required to disclose such information in accordance with law such as the Accounting Act, tax legislation and the like.
We will primarily collect information directly from you, but to update your address information, we will check your information against public registers.
Hotel Express will never sell your personal information to third parties.
Hotel Express strives to protect your personal data and maintains appropriate technical and organizational measures to prevent inappropriate or involuntary disclosure, use, access, loss, alteration or damage of your personal data.
Where is your information stored?
We save your personal information within Sweden or the EU, with the exception of cases where you book hotels in another country. In cases where you book abroad, your personal information will only be disclosed to the hotel in question. In some cases, booking systems that store your data outside the EU can be used to administer your booking.
How long do we store your information?
We retain your information for as long as necessary to fulfill the purposes specified in this policy, as well as to be able to provide statistics and information to the buyer of the service. We also save your information for as long as required to fulfill e.g. accounting requirements. We perform regular thinning and delete personal data that is no longer relevant for the above-mentioned purposes.
7. Your rights
You can request a copy of the information we have about you at any time, we strive to give you an answer within 30 days. You have the right to have incorrect or incomplete information about yourself changed.
If you no longer want us to save your information, you have the right to have it deleted provided that it is no longer necessary for the purpose for which it was collected, e.g. to manage your membership. However, there may be legal obligations such as the Accounting Act which means that we can not immediately delete parts of your data. In those cases, we will only save the information we are required to do by law.
You have the right at any time to revoke any consent you have given Hotel Express regarding the handling of your personal data.
8. Person responsible for personal data
Responsible for your personal information is K3 Travel AB (Hotel Express) which is a Swedish company registered with the Swedish Companies Registration Office with organization number 556795-0117 and is based in Örebro.
If you want more information about what personal data we process and your rights, you are welcome to contact us at email@example.com or call +46 (0) 19-16 60 60.
The Data Protection Act (GDPR) determines the responsibility of organizations for the data they handle. The Privacy Protection Authority (formerly the Data Inspectorate) is the supervisory authority that in Sweden monitors that those who process personal data comply with the Data Protection Ordinance.
If you believe that Hotel Express processes your personal data in violation of the Data Protection Ordinance, you have the right to submit a complaint to the Privacy Protection Authority. Contact information Phone number: +46 (0) 8-657 6100 E-mail: firstname.lastname@example.org.
Hotel Express reserves the right to change and update this policy.